City of Tulsa Launches Tulsa311, New Customer Service Network
Tulsa residents can now utilize Tulsa311, a network comprised of
multiple platforms to contact the City of Tulsa for reporting city
issues and requesting city services.
Tulsa311 - Easy reporting.
- Self-serve Website - www.Tulsa311.com
- Mobile App - Compatible with Android and iOS
- Phone - Dial 311 from a cell phone or landline
- Chat - Available from the City's website, www.cityoftulsa.org. The
chat feature is available to customers during regularly scheduled
The new Tulsa311 self-serve website is an easy way for citizens
to contact the City for any issue, such as potholes, high grass,
etc... With a registered account, citizens can manage and receive
updates on service orders they submit to the City of Tulsa.
For the first time in City history, citizens can now report
city-related issues using mobile smartphones and online chat. The
Android app is currently available for download in the Google Play
store and the iPhone app is available for download in the Apple
Store. Both mobile applications are free to download for users and
citizens can search for the app with the keyword Tulsa311 (no
With the launch of the new customer relations management system,
the 311 phone exchange will be used as the City's new customer
service line and replace the Customer Care Center phone exchange,
(918) 596-2100. The Customer Care Center (formerly Mayor's Action
Center) phone exchange will remain active for a limited time and
reroute to 311.
Phone numbers associated with emergency and utility services
will remain the same and continue to be answered by trained agents
in their respected fields. Citizens should continue to contact 211
for health and human service needs.
- Police, Fire, Medical Emergency - 911
- Police Non-Emergency - (918) 596-9222
- Refuse & Recycling - (918) 596-9777
- Water & Sewer - (918) 596-9511
Internally, Tulsa311 also provides conveniences for agents and
City departments. With the new customer relations management
system, Tulsa311 agents now have an internal "knowledge database"
to help answer citizen questions consistently no matter which agent
answers the question. Before Tulsa311, agents would answer citizen
questions from personal knowledge or experience.
"Tulsa311 will transform the way citizens communicate with the
City of Tulsa and we will be looking at additional interactive
features in the future to enhance the customer experience," Michael
Radoff, Customer Care Center Director said. "I can't say enough
about City staff that invested their days and nights to make
Tulsa311 a reality."
The City of Tulsa created a Tulsa311 video
tutorial that provides instructions for citizens to use the
self-serve website, mobile app and phone platforms.